Control through order and structure
SERVICES
Services are tailored to the circumstances and requirements of each client to ensure their particular objectives are met, but the following general categories are available.
OPERATIONAL ORGANISATION
Effective Operational Control
Ensuring information, processes, and tools are accurate and complete, efficient, and effective.
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Service areas include:
Asset information​ (asset surveys, registers, databases)
Workflow management processes​​ (planned and reactive tasks, service requests)
Commercial and financial processes​​ (invoicing, purchasing, budgeting)
Performance management processes (SLA's, KPI's, audits)​​
PROCUREMENT MANAGEMENT
Effective Service Solutions
Ensuring appropriate solutions are considered and implemented.
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Service areas include:
Service delivery options and advice
Contract analysis and interpretation
Performance measurement
INTERIM OPERATIONS
No Operational Gaps
Ensuring operations can continue uninterrupted, especially after unexpected vacancies arise.
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Interim roles include:
Facilities Manager
Service charge administration
RISK MANAGEMENT
Risks Controlled and Mitigated
Ensuring risks are identified, assessed, and controlled and mitigated.
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Service areas include:
Business continuity
H&S management